Agreement
These Terms of Service ("Terms") govern your access to and use of SwiftDine's websites, applications, software, restaurant interfaces, customer interfaces, dashboards, APIs, and related services (collectively, the "Services").
By accessing or using the Services, you agree to these Terms.
If you do not agree with these Terms, you must not use the Services.
If you use SwiftDine on behalf of a restaurant, company, partnership, or other organization, you represent that you have authority to bind that organization to these Terms.
Where a restaurant has entered into a separate written agreement, order form, or subscription agreement with SwiftDine, that agreement prevails over these Terms to the extent of any conflict.
About SwiftDine
SwiftDine is a restaurant technology platform.
Depending on the product configuration, SwiftDine may provide:
- digital menus;
- QR-based restaurant experiences;
- table sessions;
- customer ordering;
- kitchen order management and kitchen display;
- restaurant staff dashboards for owners, managers, waiters, and kitchen users;
- reservations;
- waitlists;
- table allocation;
- bill management;
- payment integrations;
- loyalty programs, including SwiftPoints;
- rewards and referrals;
- customer CRM;
- reviews;
- restaurant analytics and reporting;
- AI-assisted insights;
- recommendations;
- marketing campaigns;
- restaurant operational tools;
- customer communications.
SwiftDine supports different restaurant operating modes, including table service, counter service, and a combination of both. Features that depend on physical dining tables are not available to a restaurant operating in counter-service mode.
SwiftDine provides technology infrastructure.
Unless expressly stated otherwise, SwiftDine is not the restaurant selling the food or beverage ordered through a participating restaurant.
Availability of particular features depends on the plan and configuration selected by the relevant restaurant. SwiftDine may add, modify, or discontinue features over time.
Restaurant Services
When you use SwiftDine at a restaurant, the restaurant remains responsible for the actual provision of restaurant services, including:
- food and beverage preparation;
- food quality;
- food safety;
- allergen information;
- pricing;
- availability;
- restaurant seating;
- reservation policies;
- waitlist policies;
- refunds;
- cancellations;
- taxes;
- service charges;
- restaurant-specific promotions.
SwiftDine may facilitate the technology through which these services are requested.
Allergen, ingredient, and dietary information displayed through SwiftDine is provided by the restaurant. If you have a food allergy or intolerance, you should speak to restaurant staff directly before ordering, and should not rely solely on information displayed in the application.
Eligibility
You may use SwiftDine only if you are legally capable of entering into a binding agreement under applicable law.
If you are using SwiftDine on behalf of an organization, you represent that you have authority to do so.
Where applicable law requires a person below a specified age to act through a parent or lawful guardian, the Services must be used only with that consent and supervision.
Customer Accounts
Certain SwiftDine functionality may require identity verification.
You agree to:
- provide accurate information;
- provide information belonging to you;
- maintain control over your authentication methods;
- not impersonate another person;
- not share authentication credentials improperly;
- promptly report unauthorized access.
Where OTP authentication is used, possession and control of the relevant device or phone number may be used as part of the authentication process.
Because a customer profile is identified by mobile phone number, you must not use a phone number that is not yours, and you should tell us if your number is reassigned to another person.
Restaurant Accounts
Restaurant operators must provide accurate business and account information.
Restaurant administrators are responsible for:
- maintaining authorized staff access;
- protecting account credentials;
- assigning appropriate staff roles;
- reviewing restaurant configuration;
- ensuring menu and pricing information is accurate;
- ensuring employee use complies with applicable law;
- ensuring customer information is used appropriately.
Restaurant owners may be responsible for actions performed through their accounts.
Staff accounts are personal to the individual to whom they are issued and must not be shared. Restaurants must promptly revoke access for personnel who leave or change roles.
QR Codes and Table Sessions
SwiftDine may use QR codes to associate customers with restaurant tables. Customers cannot select a table manually; a table is resolved only through a valid restaurant-issued QR or table proof.
QR codes must not be:
- copied for fraudulent purposes;
- modified;
- tampered with;
- used to impersonate another restaurant;
- used to interfere with another customer's session.
A SwiftDine table session is a technical representation of a restaurant visit.
SwiftDine may invalidate or terminate sessions when:
- a visit ends;
- a table is released;
- a restaurant terminates a session;
- security conditions require termination;
- the system detects inconsistent or unauthorized session information;
- a newer, valid scan supersedes an earlier one;
- applicable operational rules require it.
In counter-service mode there are no dining tables and no table sessions. A counter-service visit runs from order through preparation, payment, and completion.
Orders
SwiftDine may allow customers to submit orders to participating restaurants.
Submitting an order through SwiftDine does not necessarily mean the restaurant has accepted the order until the applicable restaurant confirmation or system status indicates acceptance.
Restaurants may be unable to fulfil an item because of:
- availability;
- kitchen capacity;
- operational conditions;
- incorrect configuration;
- technical problems;
- other legitimate circumstances.
SwiftDine does not guarantee that every requested item will be available.
Preparation and readiness estimates shown to customers or staff are predictions based on available information. They are estimates, not commitments, and actual timing may differ.
Prices and Taxes
Prices displayed through SwiftDine are generally provided by the participating restaurant.
Restaurants are responsible for maintaining accurate pricing and applicable taxes or charges.
The final amount may include:
- item prices;
- applicable taxes;
- discounts;
- service charges;
- other restaurant-authorized charges.
Where a genuine pricing error is identified before an order is fulfilled, the restaurant may correct it and give you the opportunity to confirm or cancel the affected item.
Payments
SwiftDine may integrate with third-party payment providers.
Where payment is processed through a third party, that provider's terms and policies may apply.
SwiftDine does not necessarily store complete payment-card or banking credentials.
Payment disputes concerning restaurant purchases may involve the restaurant and/or payment provider depending on the nature of the transaction.
Payment is treated as successful only when confirmed through the verified payment flow. A message or screen shown on your device is not by itself proof of payment.
Customer payments to restaurants
Amounts you pay for food, beverages, and related restaurant charges are payable to the restaurant. SwiftDine facilitates the transaction through the technology and the applicable payment provider.
Restaurant subscription fees payable to SwiftDine
Subscription fees, add-on charges, and other amounts payable by a restaurant for use of the Services are payable to SwiftDine and are separate from customer payments described in Section 10.1. These two flows are administered separately.
Unless a separate written agreement states otherwise:
- fees are those applicable to the plan and billing cycle selected at the time of purchase;
- fees are charged in advance for the applicable billing period;
- plans renew automatically for successive periods unless cancelled before the renewal date;
- taxes are payable in addition to the stated fees unless expressly stated to be inclusive;
- usage limits, entitlements, and add-ons applicable to a plan are those described at the point of purchase.
SwiftDine may change subscription pricing on reasonable prior notice, with changes taking effect from the start of the next billing period. Where the change is material and you do not accept it, you may cancel before it takes effect.
Where fees remain unpaid after they fall due, SwiftDine may restrict or suspend access after giving notice and a reasonable opportunity to pay.
Confirm notice periods for price changes, the grace period before suspension for non-payment, and any interest or recovery costs on overdue amounts: [TO BE CONFIRMED BY SWIFTDINE + LAWYER]
Refunds and Cancellations
Restaurant-specific refund and cancellation policies may apply.
Unless otherwise expressly stated by SwiftDine or the relevant restaurant, SwiftDine does not independently guarantee refunds for restaurant purchases.
Where a refund is legally required, authorized by the restaurant, or supported by the applicable payment provider, the relevant process will be followed.
SwiftDine reserves the right to establish separate refund policies for subscriptions or software services purchased directly from SwiftDine.
Nothing in this Section limits any refund or remedy a consumer is entitled to under mandatory applicable law.
Confirm the refund and cancellation policy for SwiftDine subscriptions, including any cooling-off period and treatment of part-used billing periods: [TO BE CONFIRMED BY SWIFTDINE + LAWYER]
Reservations
Reservations made through SwiftDine are subject to:
- restaurant availability;
- restaurant reservation policies;
- applicable cancellation policies;
- reservation confirmation;
- party-size restrictions;
- restaurant operating hours.
SwiftDine does not guarantee that a restaurant will honour a reservation where the restaurant has a legitimate operational or legal reason not to do so.
Waitlists
Waitlist functionality may provide:
- queue position;
- estimated waiting time;
- table recommendations;
- table allocation;
- allocation notifications;
- seating workflows.
Estimated wait times are estimates, not guarantees.
Table recommendations are algorithmic recommendations based on available restaurant information and operational constraints.
A recommended table may become unavailable before seating.
The restaurant retains control over final seating and operational decisions.
Loyalty Programs
SwiftDine may facilitate loyalty programs operated by SwiftDine or participating restaurants.
Points and rewards:
- may have eligibility requirements;
- may have expiry dates;
- may be restricted to particular restaurants;
- may be restricted to particular orders;
- may not be transferable;
- may not have cash value unless expressly stated;
- may be subject to abuse-prevention rules.
Only one reward may be permitted per order where the applicable program specifies such a limitation.
SwiftDine may refuse, reverse, or invalidate a reward redemption that resulted from:
- fraud;
- duplicate redemption;
- system exploitation;
- unauthorized activity;
- manipulation;
- technical abuse;
- violation of program rules.
Where points are legitimately redeemed, the applicable points balance may be reduced according to the relevant loyalty program.
SwiftPoints
SwiftPoints are a platform-wide loyalty currency operated by SwiftDine and associated with your platform customer profile. They are not the property of any individual restaurant, and redeeming them reduces your platform balance.
SwiftPoints have no cash value, are not transferable or exchangeable for money, may expire, and may be adjusted or reversed in cases of error, abuse, or fraud. SwiftDine may modify or discontinue the SwiftPoints program on reasonable notice, without affecting rewards already validly redeemed.
Restaurant loyalty programs
A restaurant may operate its own loyalty program and rewards applicable only at that restaurant. Those rules, balances, and any decision to change or end that program are the responsibility of the restaurant.
Referrals
Where referral rewards are offered, they are subject to the program rules published at the time, and in particular:
- referral codes are personal to the person to whom they are issued;
- self-referral, duplicate accounts, and automated or bulk distribution are not permitted;
- a referral reward is earned only when the qualifying activity defined by the program is completed;
- referral rewards may be withheld or reversed where the qualifying activity is cancelled, refunded, or found to be fraudulent.
You must not send unsolicited bulk messages to distribute a referral code.
Reviews
Customers may submit reviews and ratings.
You agree that reviews must:
- be truthful;
- reflect your genuine experience;
- not contain unlawful content;
- not impersonate another person;
- not contain threats;
- not contain malicious code;
- not disclose another person's private information;
- not contain discriminatory or abusive material;
- not be fabricated or artificially manipulated.
SwiftDine and/or participating restaurants may remove content that violates these Terms or applicable law.
Where a reward is offered for submitting a review, it is offered for submitting a review, not for submitting a favourable one. Restaurants must not offer or withhold benefits on the basis of the rating given, and must not publish reviews they know to be fake.
User Content
By submitting content to SwiftDine, you grant SwiftDine a non-exclusive, worldwide, royalty-free license to host, reproduce, display, process, and distribute that content to the extent reasonably necessary to operate, provide, maintain, improve, and promote the Services.
You retain ownership of content that you own.
You represent that you have the rights necessary to provide the content.
This license does not permit SwiftDine to publish your personal contact details, and personal information within your content remains governed by the Privacy Policy. Where you delete content, or your account is closed, the license ends for future use, other than for copies retained in backups or where retention is required by law.
AI Features
SwiftDine may provide AI-assisted features.
These may generate:
- recommendations;
- restaurant insights;
- campaign suggestions;
- customer segments;
- operational suggestions;
- predictive estimates;
- other automated outputs.
AI outputs may contain errors.
You should independently evaluate important recommendations before relying on them.
For restaurants, AI-generated suggestions do not replace managerial judgment.
SwiftDine does not guarantee that AI outputs will:
- be accurate;
- be complete;
- reflect current conditions;
- generate desired business results;
- be appropriate for every restaurant;
- comply with every restaurant's internal policies.
AI features may be subject to fair-use limits, including usage quotas that vary by plan. SwiftDine may apply reasonable limits to protect availability of the Services for all users.
Marketing and Campaign Features
SwiftDine may allow restaurant operators to create or execute campaigns.
Restaurant operators are responsible for ensuring that their campaigns comply with:
- applicable advertising laws;
- privacy laws;
- messaging laws;
- consumer-protection laws;
- platform-specific rules;
- applicable consent requirements.
Campaigns may be sent only to recipients who have given the required marketing consent. Restaurants must not attempt to circumvent consent controls, unsubscribe requests, or the rules of the underlying messaging channel.
SwiftDine may suspend campaigns that appear unlawful, abusive, deceptive, or inconsistent with these Terms.
Analytics
SwiftDine may provide analytics relating to restaurant operations.
Analytics may include:
- sales;
- orders;
- customer activity;
- table activity;
- loyalty;
- reservations;
- waitlists;
- operational performance;
- staff performance;
- customer behaviour;
- campaign performance.
Analytics may contain estimates or derived metrics.
Unless expressly guaranteed, analytics should not be treated as accounting, tax, legal, financial, or professional advice.
Where analytics describe identifiable staff members, the restaurant is responsible for using them lawfully and fairly, and for any employment decision it takes. SwiftDine provides the measurements; it does not make those decisions.
Prohibited Uses
You must not use SwiftDine to:
- violate applicable law;
- impersonate another person;
- access another person's account;
- access another restaurant's information;
- bypass authentication;
- manipulate QR codes;
- interfere with table sessions;
- manipulate loyalty points;
- abuse promotional rewards;
- submit fraudulent reviews;
- reverse engineer the Services except where legally permitted;
- attempt to obtain unauthorized access;
- introduce malware;
- conduct denial-of-service attacks;
- scrape the Services in violation of applicable restrictions;
- interfere with restaurant operations;
- manipulate analytics;
- exploit bugs for personal gain;
- use the Services to distribute unlawful content;
- resell SwiftDine without authorization.
If you discover a security vulnerability, please report it to swiftdineos@gmail.com rather than exploiting it, and do not access or alter data that is not yours while investigating.
Security and Abuse Prevention
SwiftDine may implement technical safeguards designed to prevent:
- duplicate orders;
- duplicate payments;
- loyalty abuse;
- unauthorized session access;
- QR manipulation;
- fraudulent activity;
- unauthorized staff access;
- automated attacks.
These safeguards may occasionally result in legitimate activity being blocked or delayed.
If you believe an action was incorrectly blocked, contact SwiftDine support at swiftdineos@gmail.com.
Intellectual Property
SwiftDine and its licensors own all rights in:
- SwiftDine software;
- trademarks;
- logos;
- interfaces;
- designs;
- source code;
- documentation;
- graphics;
- databases;
- product architecture;
- proprietary algorithms;
- platform features.
Except where expressly permitted, you may not copy, modify, distribute, sell, license, or commercially exploit SwiftDine intellectual property.
Subject to these Terms and payment of applicable fees, SwiftDine grants you a limited, non-exclusive, non-transferable, revocable right to use the Services for their intended purpose during the term of your access.
If you send SwiftDine feedback or suggestions, SwiftDine may use them without restriction or obligation to you.
SwiftDine Trademark
"SwiftDine", its logo, product names, visual identity, and related marks are owned by [LEGAL ENTITY NAME] or their respective owners.
You may not use SwiftDine branding in a way that suggests an unauthorized partnership, endorsement, or affiliation.
Restaurant Data
Restaurants retain their rights in information and content they provide to SwiftDine, subject to the licenses necessary for operating the Services.
This may include:
- menus;
- restaurant descriptions;
- images;
- prices;
- table configurations;
- restaurant policies;
- campaign content;
- customer-related information.
Restaurants authorize SwiftDine to process such information as reasonably necessary to provide the Services.
Data protection roles
Where SwiftDine processes personal information on a restaurant's behalf to deliver restaurant services, it does so on that restaurant's instructions and subject to the data-protection terms forming part of the agreement between them. Where SwiftDine processes personal information for its own platform purposes, it does so as described in the Privacy Policy.
Restaurants warrant that they have the lawful basis, notices, and permissions required to provide customer information to SwiftDine and to instruct the processing they request.
Confirm whether a standalone Data Processing Addendum should be executed with restaurants and referenced here: [TO BE CONFIRMED BY SWIFTDINE + LAWYER]
Aggregated and de-identified data
SwiftDine may create aggregated or de-identified data from platform activity and use it to operate, secure, analyse, and improve the Services and to produce benchmarks. Such data does not identify any restaurant, customer, or staff member, and SwiftDine will not attempt to re-identify it or present an individual restaurant's data to another restaurant.
Third-Party Services
SwiftDine may depend on third-party services.
Examples include:
- cloud hosting;
- databases;
- payment processors;
- communication services;
- analytics services;
- AI services;
- authentication providers;
- point-of-sale systems;
- messaging platforms.
SwiftDine is not responsible for independent third-party services outside its reasonable control.
Where a restaurant connects a third-party integration using its own credentials, the restaurant is responsible for that provider relationship, including its terms, fees, and availability.
Service Availability
SwiftDine aims to provide reliable Services but does not guarantee uninterrupted availability.
Services may be unavailable due to:
- maintenance;
- upgrades;
- technical failures;
- network outages;
- third-party failures;
- cyber incidents;
- force majeure;
- restaurant configuration;
- circumstances outside SwiftDine's reasonable control.
SwiftDine will use reasonable efforts to schedule planned maintenance so as to minimise disruption to restaurant service, and to give notice of significant planned maintenance where practicable.
Confirm whether any service-level commitment or uptime credit applies to paid plans, and on what terms: [TO BE CONFIRMED BY SWIFTDINE + LAWYER]
Beta and Experimental Features
SwiftDine may provide features identified as:
- beta;
- preview;
- experimental;
- early access;
- AI-powered;
- pilot.
Such features may change, become unavailable, or contain errors.
Beta features are provided without warranty and may be withdrawn at any time. You should not rely on them for critical restaurant operations.
Account Suspension and Termination
SwiftDine may suspend or terminate access where reasonably necessary due to:
- violation of these Terms;
- fraud;
- abuse;
- security threats;
- unauthorized access;
- unlawful activity;
- non-payment;
- misuse of restaurant/customer data;
- attempts to circumvent platform safeguards.
Where appropriate, SwiftDine may provide notice before suspension or termination. Suspension will be no broader than reasonably necessary, and access will be restored once the cause is resolved.
A restaurant may cancel its subscription in accordance with its plan. Following termination, SwiftDine will make the restaurant's data available for export for a reasonable period before deletion, except where retention is required by law.
Some provisions survive termination, including provisions relating to:
- intellectual property;
- liability;
- indemnification;
- confidentiality;
- dispute resolution;
- applicable payment obligations;
- information that must legally be retained.
Confirm the post-termination data export window and deletion timeline: [TO BE CONFIRMED BY SWIFTDINE + LAWYER]
Disclaimer of Warranties
To the maximum extent permitted by applicable law, the Services are provided on an "as available" and "as is" basis.
SwiftDine does not guarantee that:
- the Services will always be available;
- the Services will always be error-free;
- restaurant information will always be accurate;
- menu availability will always be current;
- wait times will be exact;
- table recommendations will always be suitable;
- AI recommendations will always be accurate;
- restaurant services will meet your expectations.
Nothing in these Terms excludes any consumer rights or statutory protections that cannot legally be excluded.
Limitation of Liability
To the maximum extent permitted by applicable law, SwiftDine will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the Services.
This may include losses relating to:
- lost profits;
- lost revenue;
- loss of data;
- business interruption;
- reputational harm;
- restaurant operational losses;
- reliance on recommendations;
- inability to access the Services.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
Liability cap: [LAWYER TO FINALIZE - e.g. fees paid to SwiftDine during a defined period, with appropriate exceptions.]
Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless SwiftDine and its officers, employees, affiliates, contractors, and representatives from third-party claims, liabilities, damages, losses, and expenses arising from:
- your violation of these Terms;
- unlawful use of the Services;
- misuse of another person's information;
- fraudulent activity;
- unauthorized access;
- content you submit;
- violation of third-party rights.
SwiftDine will notify you promptly of any claim for which it seeks indemnity, allow you to participate in the defence, and not settle without your consent, such consent not to be unreasonably withheld. This obligation does not apply to the extent the claim arises from SwiftDine's own breach or negligence.
This provision will apply subject to applicable law.
Force Majeure
SwiftDine will not be responsible for failure or delay caused by circumstances beyond its reasonable control, including:
- natural disasters;
- war;
- terrorism;
- civil unrest;
- government action;
- internet outages;
- infrastructure failures;
- power failures;
- telecommunications failures;
- cyberattacks;
- pandemics;
- third-party service failures.
Governing Law
These Terms will be governed by the laws of India, subject to applicable mandatory consumer-protection and other statutory rights.
Jurisdiction: [LAWYER TO CONFIRM CITY/STATE AND APPROPRIATE DISPUTE MECHANISM]
Dispute Resolution
Before initiating formal proceedings, users are encouraged to contact SwiftDine so that the matter can be investigated and resolved where possible.
- Support / Dispute Contact
- swiftdineos@gmail.com
Formal dispute mechanism: [LAWYER TO FINALIZE - courts / arbitration / mediation / combination]
Nothing in this clause prevents a consumer from exercising mandatory statutory rights that cannot lawfully be waived.
Consumer Rights
Nothing in these Terms is intended to remove or restrict rights available to consumers under mandatory applicable law.
Where applicable, statutory consumer-protection mechanisms remain available, including those under the Consumer Protection Act, 2019.
Changes to These Terms
SwiftDine may modify these Terms from time to time.
Material changes may be communicated through reasonable means.
Continued use of the Services after the effective date of revised Terms may constitute acceptance where legally permitted.
If you do not agree with revised Terms, you should discontinue use of the affected Services.
Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Waiver
Failure to enforce a provision of these Terms does not constitute a waiver of the right to enforce that provision later.
Assignment
You may not assign your rights or obligations under these Terms without SwiftDine's prior written consent, except where permitted by law.
SwiftDine may assign these Terms as part of a merger, acquisition, restructuring, financing, or transfer of substantially all relevant assets.
Entire Agreement
These Terms, together with applicable policies referenced in them, constitute the agreement governing your use of the relevant SwiftDine Services, except where separate written agreements apply.
Restaurant customers may also be subject to restaurant-specific terms and policies.
Contact
For questions regarding these Terms:
- SwiftDine
- Email: swiftdineos@gmail.com
- SwiftDine
- @swiftdineos
- Legal Entity
- [LEGAL ENTITY NAME]
- Registered Address
- [ADDRESS]
Confidentiality
Each party may receive non-public information from the other in connection with the Services, including pricing, configuration, operational, technical, and business information.
Each party will use such information only to perform its obligations or exercise its rights under these Terms, will protect it with at least reasonable care, and will not disclose it to others except to personnel and advisers who need it and are bound by comparable obligations, or where disclosure is required by law.
This Section does not apply to information that is or becomes public without breach, was already known without obligation of confidence, or is independently developed. Personal information is governed by the Privacy Policy in addition to this Section.
Notices
SwiftDine may give notice to you by email to the address associated with your account, by notification within the Services, or by posting on the SwiftDine website. Notices to SwiftDine should be sent to swiftdineos@gmail.com and, where a written address is required, to [LEGAL ADDRESS].
It is your responsibility to keep your contact details current so that you receive notices under these Terms.
Relationship of the Parties
These Terms do not create a partnership, joint venture, franchise, agency, or employment relationship between SwiftDine and any user or restaurant. Neither party may make commitments on behalf of the other.
Except as expressly stated, these Terms do not give any third party a right to enforce them.